Packing Camera Solution for E-commerce Sellers
Protect every Shopee, TikTok Shop, and Lazada order with automated video evidence. Reduce dispute losses by up to 95%.
Why E-commerce Sellers Need Packing Cameras
Fraudulent claims, missing item disputes, and damaged goods complaints cost online sellers 3-8% of total revenue. A packing camera is the only reliable way to prove what was shipped.
Revenue Loss
Sellers lose thousands of dollars monthly from false claims of missing or wrong items. Without video proof, marketplaces side with the buyer.
No Accountability
When packers make mistakes, there is no way to identify who packed which order or when the error occurred.
Time Wasted
Searching through hours of CCTV footage to find a single order takes 15-30 minutes. ASCAM finds it in under 5 seconds.
Marketplace Dispute Requirements
Major e-commerce platforms now accept or require video evidence for dispute resolution. ASCAM makes compliance effortless.
- Video evidence accepted for missing item disputes
- Packing video can reverse buyer-favored decisions
- Required for high-value item sellers (Shopee Mall)
- Mandatory packing video for certain dispute categories
- Video must clearly show order label and contents
- Growing seller base makes disputes increasingly common
- Video proof can overturn refund claims
- Recommended for sellers with high dispute rates
- Supports seller protection program compliance
How ASCAM Solves This
Scan and Record Automatically
Scan the shipping barcode and ASCAM starts recording instantly. No manual operation needed from the packer.
Link Video to Order ID
Each video is automatically tagged with the order number, timestamp, and packer identity for instant retrieval.
Search in Seconds
When a dispute arrives, type the order number and get the packing video in under 5 seconds. Share via link instantly.
Win Every Dispute
Submit clear, timestamped video evidence to Shopee, TikTok Shop, or Lazada and win disputes that you would otherwise lose.
Packages for Every Shop Size
Whether you pack 20 orders a day or 2,000, ASCAM has a package that fits your budget.
Small Shop
1-50 orders/day
Software $100/yr + Hardware $350 (one-time)
- 1 packing station (2 cameras)
- ECAM Extend license ($100/yr per station)
- Hardware kit ($350/station one-time)
- Auto QR/barcode detection
Medium Shop
50-300 orders/day
Software $170/yr + Hardware $350 (one-time)
- 1 packing station expandable (2 cameras)
- ECAM Ultimate license ($170/yr per station)
- Hardware kit ($350/station one-time)
- Any camera brand + KPI analytics
Large Operation
300+ orders/day
- Multiple packing stations (5-8 per PC)
- ECAM Ultimate multi-station
- Dedicated setup and training
- Cross-warehouse management
Frequently Asked Questions
Do I need a dedicated computer for ASCAM?
For best performance, we recommend a dedicated PC. However, for small shops with 1-2 cameras, ASCAM can run alongside other applications on a standard Windows PC with at least 4GB RAM.
How long are packing videos stored?
Videos are stored locally on your PC hard drive. With a 1TB external HDD, you can store approximately 3-6 months of packing videos depending on daily order volume. Older videos can be archived.
Can I share video evidence with Shopee or TikTok directly?
Yes. ASCAM generates a shareable link for each video that you can submit directly in the marketplace dispute form. The link is accessible for 30 days.
What cameras work with ASCAM?
ASCAM works with IP cameras via RTSP protocol. ECAM Ultimate supports all major brands including Dahua, Ezviz, Hikvision, and Yoosee. See our packing camera page for recommended models.
Is there a free trial?
We offer a free on-site demo where our team sets up the system at your location so you can see it in action. Contact us to schedule.
Stop Losing Money to False Disputes
Join 230+ e-commerce businesses that trust ASCAM to protect every order.