Win 95% of E-commerce Disputes with Video Proof
A practical guide for sellers on Shopee, TikTok Shop, and Lazada. Learn exactly how to use packing videos to resolve disputes in your favor.
Why Sellers Keep Losing Disputes
E-commerce marketplaces default to siding with the buyer. Without clear evidence, your appeal has almost no chance of success.
Common dispute types you face:
- "Item not received" (but tracking shows delivered)
- "Wrong item sent" (buyer swapped the item)
- "Missing items from bundle" (all items were packed)
- "Damaged on arrival" (packed with bubble wrap)
- "Counterfeit product" (genuine item was shipped)
What marketplaces want to see:
- Clear video of the item being packed
- Shipping label visible in the same frame
- Timestamp on the video matching order date
- Continuous footage (no cuts or edits)
- Box sealed and handed to courier on camera
Step-by-Step: Handling Disputes with Video
Record every order automatically
Set up ASCAM to auto-record when the barcode is scanned. This ensures you have video for every single order, not just the ones you remember to record.
Receive the dispute notification
When a buyer files a claim on Shopee, TikTok Shop, or Lazada, you typically have 2-3 days to respond with evidence. Do not panic. Your video is ready.
Search for the order video
Open ASCAM, type the order number, and find the packing video in under 5 seconds. The video includes the order ID, timestamp, and packer identity.
Generate a shareable link
Click "Share" in ASCAM to upload the video and get a link. This link works for 30 days and can be pasted directly into the marketplace dispute form.
Submit evidence and win
Paste the video link in the dispute response along with a brief explanation. Marketplaces review the video and rule in your favor when the evidence is clear.
Platform-Specific Tips
- Upload video in the "Appeal" section of the dispute
- Shopee Mall sellers: video proof may be mandatory
- Respond within 2 days for highest success rate
- Video must show order label clearly in frame
- Continuous footage preferred (no cuts)
- Some dispute categories require video as mandatory proof
- Submit video links in the seller center dispute form
- Include weight and dimensions visible in video
- Video evidence significantly increases appeal success
Results from ASCAM Users
Dispute win rate with video proof
Time to find any order video
Businesses using ASCAM
Revenue saved from false claims
Stop Losing Disputes You Should Win
Set up ASCAM once and have video proof for every order, forever. No more guessing, no more losses.
Email us: sales@rfidlagi.com