Packing videos contain sensitive business data — order details, employee activity, product information, and fulfillment processes. Protecting this data is not optional. Here are the best practices for securing your video evidence system and controlling who has access to what.
Why Video Security Matters
Without proper access controls, packing videos can be viewed by unauthorized personnel, deleted to cover mistakes, or leaked to competitors. Proper security ensures data integrity (videos cannot be tampered with), confidentiality (only authorized users can view), and availability (videos are always there when you need them for disputes).
Role-Based Access Control (RBAC)
ASCAM implements role-based permissions that let you define exactly what each user role can do. Here is a typical role structure:
| Role | View Videos | Export/Share | Delete | Admin Settings |
|---|---|---|---|---|
| Packer | Own videos only | No | No | No |
| Supervisor | Team videos | Yes | No | No |
| Dispute Team | All videos | Yes | No | No |
| Admin | All videos | Yes | Yes (with audit log) | Full access |
7 Security Best Practices
1. Enforce the Principle of Least Privilege
Give each user the minimum permissions they need to do their job. Packers should not be able to delete or export videos. Only admins should have access to system configuration.
2. Use Unique Accounts Per Employee
Never share login credentials. Each employee should have their own account so all actions are traceable. ASCAM supports individual user accounts with activity logging.
3. Enable Audit Logging
ASCAM logs all significant actions — video views, exports, deletions, and configuration changes. Review audit logs regularly to detect unauthorized access or unusual patterns.
4. Encrypt Data in Transit and at Rest
Cloud-synced videos should use TLS encryption during transfer and AES-256 encryption at rest. ASCAM handles this automatically for all cloud storage operations.
5. Set Retention Policies
Define how long videos are kept. Most e-commerce disputes have a 30–90 day window. Auto-delete videos past the retention period to reduce storage costs and data liability.
6. Secure Physical Access to Workstations
ASCAM workstations should be in secured areas. Enable Windows auto-lock and require strong passwords. Physical access to the machine means potential access to local video files.
7. Regular Security Reviews
Conduct quarterly access reviews. Remove inactive accounts, update permissions when roles change, and verify audit log integrity.
Data Protection Compliance
If you operate in regions with data protection laws (PDPA in Thailand, PDPD in Vietnam, GDPR for European customers), ensure your video system complies. Key requirements include:
- Clear privacy notices informing employees about video recording
- Defined retention periods with automatic deletion
- Access logs for audit and compliance purposes
- Encrypted storage and secure data transfer